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CCI Support - Issue Tracking System
Capron Company's Issue Tracking System
This is a Web-based support issue tracking system for customers with service or support contracts, or for new building control system (BCS) installations being commissioned or in warranty. The only requirement to use this system is a web browser and a CCI Client ID.
This issue tracking system (or support ticket system) provides a method for Capron Company to manage, track and resolve issues more quickly than if the issue is relayed to us through the normal punch list or service call route. As soon as you submit a new ticket, we get the request via an email alert. From that point on, we update your support request directly as we resolve the issue. You can review the actions taken and provide feedback or more information, if needed. Each time there is a response, either by you or by CCI support engineers, you get an email update. When it is resolved, the ticket is closed and we notify you by email. If we think the issue is resolved and mistakenly close the ticket but you think there is still an issue, you can reopen the ticket. Hopefully, that function will not be needed very often.
To create a new support ticket, make sure you have your CCI Client ID and click the Submit button below:
If you want to check on the status of an existing ticket and do not have the ticket ID number, you can get a list of your submitted tickets by clicking on the List button below: